Effective Date: May 12, 2023

At Dulaney Software Group, an EactiveNet, Inc. company, we strive to ensure the satisfaction of all our subscribers. However, we recognize that there may be circumstances where our service may not meet your needs.

1. MONTHLY SUBSCRIPTIONS

For monthly subscription users, if you are not satisfied with our services, you may cancel your subscription at any time. The cancellation will take effect immediately, and you will not be billed for the following month. However, we do not offer refunds for the current month, even if the cancellation is made on the first day of the new billing period.

2. ANNUAL SUBSCRIPTIONS

For annual subscriptions, if you're not satisfied with our services, you can request a refund within 14 days of the initial purchase or renewal date. After this period, we are unable to offer refunds.

3. AUTO-RENEWAL OF SUBSCRIPTIONS

Our subscriptions are set to automatically renew for your convenience. If you wish to cancel your subscription, you must do so prior to the renewal date. We do not offer refunds for charges that are made due to auto-renewal.

4. SERVICE MODIFICATIONS AND PRICE CHANGES

We reserve the right to modify our service and prices with 30 days' notice. Such notice may be provided at any time by posting the changes to our website.

5. HOW TO REQUEST A REFUND

To request a refund, please send an email to info@eactivenet.com with your account information and the reason for your request. We will process your refund as quickly as possible. Refunds may take up to 10 business days to appear on your statement.

6. CONTACT US

If you have any questions about our Refund Policy, please email us at info@eactivenet.com or by post to:

Dulaney Software Group
An EactiveNet, Inc. company
PO Box 5381
Goodyear, Arizona 85338

This document was last updated on May 12, 2023